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“Working with RTD & Associates has simplified my life, I now focus on my business and not IT”
Scott - VP of a leading distributor

"Knowing that all our data is stored securely off site provides us with peace of mind”
Kevin-President of a rural bank

“RTD & Associates is my IT department”
Dan - President of a regional construction equipment retailer

Help Desk

All our services are backed up by a professional IT support team. Our technicians are experts in network technologies, system administration, installation, upgrade, computer hardware, software, VoIP systems as well as web site design and maintenance. We offer a range of different support solutions to suit most business and home customers.

Should you need any help with:

• Desktops, Laptops, Printers, FAX, Scanners (Including Purchases)
•   Infrastructure Design & Implentation Microsoft, Citrix, Vmware
•   Servers, Backups, Data Storage On & Off Site
•   Network Equipment; Firewalls, switches, Routers
• Network Infrastructure; LAN (cable) and WiFi (Wireless)
•   OS Patching, Monitoring, Administration
• Virus & Spam Protection
•   Spyware Removal
•   Web Site Design & Maintenance

Tier 1 Support

With "Tier 1 Support" we will charge you per hour for our work.

With this option you have full telephone, online and onsight support from our technical support engineers.

This option is perfect for small business, which sometimes have technical problems, system upgrades or other technical needs.

Simply call us whenever you require any help.

Tier 2 Support

With "Tier 2 Support" we will chargeyou on a monthly base which is cheaper than "Tier 1 Support"

With this option you have full telephone, online and onsite support.

This option is perfect for small and medium businesses, which require more support and faster response times.

With this option we offer servicing packages to fit your budget and business needs.

Tier 3 Support

With " Tier 3 Support" we will charge you on a Monthly basis.

With this option you hav a dedicated onsite engineer or engineering team.

This option is perfect for medium and larger businesses, which require instant response and minimum downtime of you IT Infrastructure.

This option is fully flexible, and designed based on client needs and requirements.